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full time CISCO Voice Administrator

at Mherzy in Makati City


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Day-to-day responsibilities of this role will include:
. will provides 2nd/3rd  level technical support for mission-critical NEC, Avaya and IPTEL Voice Systems worldwide.
•  troubleshooting and resolving voice network incidents in all major regions;
•  implementation of voice network infrastructure MACD’s (Moves, Adds, Changes and Deletes);
•  compliance with Macquarie policies and ITS processes for service and projects;
•  implementing changes to voice peripherals such as Voicemail and Voice Call Recorders ;
•  participating in weekend relocations and powerdowns remotely;
•  record keeping, auditing and documentation.
You will have a good range of networking experience, and will:
•  be able to work under pressure and take ownership of critical incidents and progress them to resolution
•  demonstrate a proven track record of delivering service excellence.
•  be a self starter and assume responsibility for a range of activities and tasks,
•  be a team player with strong verbal and written communication skills
•  flexible regarding travel, overtime and working shifts to coverage the range of regions that we support.  
•  be familiar with the ITIL framework for incident, change and problem management;
 
Previous experience and a working knowledge in one of the following two areas is mandatory. Experience in both areas is highly desirable:
•  Avaya
•  CISCO IPTEL (CUCM Versions 6 and 4);
Knowledge in the following areas is desirable:
•  Cisco Data Networking;
•  Voice Recorder technologies (BT, Nice, and Verint)
•  BT Dealing systems;



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Published at 18-05-2010
Viewed: 212 times