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full time Senior Network Support Analyst (Level 3)

at Mherzy in The Fort


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Key responsibilities:

.Provide fault analysis and fix on the core LAN,WAN, Wireless and Firewall Infrastructure
.Provide configuration expertise on LAN, Wireless, router and firewall infrastructure
.Ensure effective and timely escalation of complex faults into the Group IT structure
.Maintain and develop a professional level of understanding of the core network and security infrastructure within the global group.
.Provide an effective, professional response and solution(s) to reported problems, including the proficient diagnosis and repair of complex network faults
.Provide technical assistance and training as and when requested, by Line Management to internal and external customers
.Ensure that all requests and work undertaken is logged and maintained effectively throughout the lifecycle of the incident
.Communicate in all instances in an effective, clear, concise and professional manner with Customer service being paramount
.Carry out additional responsibilities as requested by Line Management
.Ensure that all customer information is kept secure and not disclosed to non Group IT personnel
.Provide management of network projects which includes design and deployment of network solutions
Work closely with service partner(s) in the UK

. With 8-10 years working experience for a global company providing network support to a predominately Cisco based LAN, Wireless, VoIP and WAN environment.
. Excellent written and verbal English language skills.
. Be extremely customer focused and driven to exceed their manager’s expectations in terms of technical knowledge and customer handling skills.
. Experience in the design of network solutions to meet key business needs
. Project management experience with the deployment of network solutions
. Solid background in the configuration and trouble shooting of large scale LAN, Wireless, VoIP, WAN and firewall infrastructures
. Ability to work to deadlines and work as part of a team
. Able to prioritise own workload
. Able to use own initiative and self motivated
. Excellent problem solving skills
. Ability to work in a 24x7 shift based environment

TECHNICAL SKILLS:
. Minimum certification level of CCSP, CCNP or CCDP. Additional security or MCP certifications will be a bonus
. Experience of the configuration and troubleshoot on Cisco LAN, Wireless, VoIP and WAN infrastructure



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Published at 20-05-2010
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