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applicants

full time Senior Windows Support Analyst (Level 3)

at Mherzy in The Fort


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Responsibilities:

. Provide of Level 3 IT telephone troubleshooting and remote assistance as required to the Group and other internal environments.
. Provide technical leadership and troubleshoot support and advice to other Group IT team members.
. Work on new IT projects to provide detailed technical knowledge and experience.
. Maintain and project a professional image on behalf of the company being courteous at all times.
. Ensure that service requests are responded to inline with the contracted SLA (Service Level Agreements) and escalation parameters.

Requirement:
. Over 8 years working experience in IT support with at least 3 of these in a level 3 type support role in a global organisation.
. Excellent English language communication skills (written and verbal).
. Extremely customer focused and driven to exceed their manager’s expectations in terms of technical knowledge and customer handling skills.
. Extensive knowledge in all leading Microsoft products
. Must have a detailed technical knowledge of various Microsoft products – Windows Workstation, Server, AD, Exchange
. Should be capable of implementing, troubleshooting, migrating and administering Microsoft Windows 2000/2003 Server/Active Directory
. Ability to work to deadlines and work as part of a team
. Able to prioritise own workload
. Able to use own initiative and self motivated
. Excellent problem solving skills
. Ability to work in a 24x7 shift based environment

TECHNICAL SKILLS:
. MCSE certification desirable. Additional Cisco network certifications will be a bonus
. Microsoft Active Directory
. DNS
. Internet Information Services
. Windows 2000/2003 MCSE certification desirable (2 MCP’s or more)
. Active Directory, GPO, WSUS, Anti Virus products
. Windows servers
. SQL 2000 / 2005 understanding
. Blackberry Server / handheld mobile device knowledge
. Microsoft Exchange administration
. ESX VMware 3.0 or above technologies
. Anti-virus products /backups- Veritas and NT Backup/MS window updates and security patches
. Ability to use internal bespoke applications and troubleshoot in relation to the role
. Knowledge of MITEL/Nortel ACD telephone systems
. Active Directory management/administration/troubleshooting
. Support Works Call logging system knowledge/experience or previous use of other call logging systems
. Experience of remote fixes, via Internet, RDP and other remote management tools
. Ability to create or give NTFS access/folder permissions
. Good LAN and WAN network troubleshooting skills would be a bonus



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Published at 20-05-2010
Viewed: 68 times