This job ad has been posted over 40 days ago...
6

applicants

full time Network Support Analyst

at Mherzy in The Fort


Share | | | |
Responsibilities:
. Provide 24x7 network troubleshooting and remote assistance to on-site staff and other internal environments across the groups 1,000 global locations
. Maintain and project a professional image on behalf of the company being courteous at all times
. Ensure that service requests are responded to inline with the contracted SLA (Service Level Agreements) and escalation parameters.

Requirement:
. With 2-3 years working experience in a global company providing level 1-2 network support to a predominately Cisco based LAN, Wireless and WAN environment.
. Excellent written and verbal English language skills. Be extremely customer focused and driven to exceed their manager’s expectations in terms of technical knowledge and customer handling skills.
. Solid background in the configuration and trouble shooting of large scale LAN, Wireless, WAN and firewall infrastructures
. Ability to work to deadlines and work as part of a team
. Able to prioritise own workload
. Able to use own initiative and self motivated
. Excellent problem solving skills
. Ability to work in a 24x7 shift based environment

Technical Skills:
. CCNA certification is desirable. Additional security or MCP certifications will be a bonus
. Experience of the configuration and troubleshoot on Cisco LAN, Wireless and WAN infrastructure



« go back to homepage
Is this job ad fake? Report it!   
Recommend to a friend
Published at 20-05-2010
Viewed: 114 times