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full time IT SPECIALIST / TECHNICAL SPECIALIST

at hr@iplus.com.ph in Metro Manila


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Overview:

She/he will be reporting to the Service Delivery Manager, the primary role of the Technical Specialist is to supervise a team of service helpdesk engineers and field engineers.

Job Qualifications:

Preferably with at least Bachelor's/Computer Degree in Engineering (Electrical/Electronic), Computer Science, IT or equivalent.

Functions / Responsibilities:

· Submitting daily, weekly and/or monthly report of New, Open and Pending trouble tickets regarding software, hardware and network support.

· Supervising and monitoring service desk engineer’s and field engineer’s performance and coach as necessary

· Managing team concerns and escalates to Service Delivery Manager (SDM) or client’s Outsourcing Manager (as needed) by following the escalation process defined for each process / workflow operations.

· Managing the team’s Daily Service Level as provided by client’s business requirements

· Performs functions of service helpdesk engineers and field engineers.

We offer compensation commensurate to qualification and expertise.
Preference will be given to candidates who APPLY ONLINE.




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Published at 30-11-2009
Viewed: 1011 times